Booking Classes

Due to government restrictions of 20 people per class, all bookings must be  pre-booked online. We are not able pre-book classes at reception. Online booking opens 7 days prior to class. You will need to bring your own yoga mat and props to each class. Socks are required for all Pilates Reformer classes. You can read more about our BodyMindLife Infectious Disease Policy here

Our late fee and no show cancellation policy is in place to ensure everyone has a chance to attend (please see below). Due to the capacity restriction, you may find it difficult to book into your preferred classes. Please consider this before making your purchase or reactivating your membership as we do not provide refunds for change of mind.

If you book into class and are unable to attend, please early-cancel at least 2 before your yoga or Pilates class is due to start. You can do so from your dashboard. If you fail to do so you will incur a late cancellation/no show fee (outlined below).

 

Pilates and Yoga Cancellation Policy

  • If you pre-book a class and fail to early cancel your booking at least 2 hours prior you will be automatically charged a $15 late cancel fee (with the exception of 10 class pass holders and pre-paid corporate accounts who will lose a class).
  • If you simply do not show for your booking you will be charged a $25 no show charge. Please note: bookings cannot be accepted without a credit card on file.
  • The late fee and no show fee is non-refundable. 
  • This is in place for all yoga and Pilates classes

The cancellation policy is in place to ensure everyone has a chance to attend.

Online Membership and Passes Terms and Conditions 

In order to join online classes and videos with us you will need to login to your account and hold a valid online pass or membership. If you are having trouble with your login or can’t remember your details please contact support@bodymindlife.com

7 Day Intro Pass: Strictly 1 Intro Pass per person. The introductory passes are valid for 7 days from purchase date. You will receive unlimited access to all online classes and 7 Day Archive. Note: this pass does not give you access to workshops. Intro Passes are non-refundable and non-transferable. No suspensions are available on the Intro Pass. 

24 Hour Access Pass: Gives you access to all online classes and 7 Day Archive for 24 hours. Pass activates from purchase date. Note: this pass does not give you access to workshops. 24 Hour Access Passes are non-refundable and non-transferable.

28 Day Access Pass: Gives you access to all online classes and 7 Day Archive for 28 days. Pass activates from purchase date. Note: this pass does not give you access to workshops. 28 Day Access Access Passes are non-refundable and non-transferable.

Online Membership: Gives you unlimited access to all Live Stream Classes, 7 Day Archive and Member Workshops. Payments are debited from your card fortnightly until further notice from you. To cancel or pause your online subscription please submit your request in writing to membership@bodymindlife.com or request via your online Dashboard “Manage Membership”. We do require 7 days notice before your next payment date to make any changes. Payments are non-refundable and non-transferable.

All memberships and passes are of exclusive use. Online Passes and Membership are for online classes only.  

10 Class Passes and Intro Passes Expiry Dates

10 Class Pass: Gives you access to 10 classes at any BodyMindLife studio.Valid for 6 months from the date of first use or booking, it is non-refundable and non-transferable. No extensions or suspensions available and cannot be shared between people. 

Intro Pass: Intro Passes are for new students to BodyMindLife – strictly 1 Intro Pass per person. The introductory passes are valid for 21 days from your first class booking, not purchase date. You have 21 days to activate your pass. If you have not been able to activate your intro pass within the 21 days of purchase please contact us and we can manually change your activation date. You will receive unlimited access to classes at any BodyMindLife studio (note: there is a maximum of one Pilates class per day). Intro Passes are non-refundable and non-transferable. No suspensions or extensions available on Intro Passes. 

Fortnightly Memberships Terms and Conditions

  • Membership Payments are debited from your credit card fortnightly.
  • Payments are non-refundable and non-transferable
  • There is no minimum contract period. 14 Day notice period to cancel membership is required 
  • Payments will continue until further notice from you.
  • Cancellation requests must be submitted via the Cancellation Page which is available via your online Dashboard – “Manage Membership”. You won’t be able to select your cancellation date immediately as we require 14 days notice before your next schedule membership payment to process the request. Any membership payments during this noticed period are non-refundable.
  • Once you have submitted your cancellation request, you will receive email notification that it has been accepted. If you do not receive this request within 7 days’ of your cancellation request please contact us.  
  • It is the responsibility of the member to cancel their membership. Non-attendance does not warrant a refund on membership payments. Memberships will not automatically cancel due to non-attendance.
  • Suspensions can be requested via your dashboard. We require 7 days’ notice before your next schedule payment to process your request.  If you have a membership payment scheduled during this notice period – the payment will be processed and cannot be reversed. Days that have been paid for will be made available for use at the end of the suspension. The minimum suspension period is 7 days and you can suspend for a maximum of 56 days annually.
  • Memberships will not automatically be placed on suspension due to non-attendance. 

Please Read Membership Commitment for full membership contract.

Annual Memberships Terms and Conditions

  • Annual Memberships are strictly non-refundable for any reason
  • Annual Memberships can be transferred to another member at a cost of $150. It can take 48 hours to process the transfer once we have the details from you
  • The minimum suspension period is 7 days and you can suspend for a maximum of 56 days on your 12 month pass. We are are unable to backdate suspensions or place the membership on hold without a return date

Sauna and Cryotherapy Sessions  Cancellation Policy

We request a minimum of 2 hours notice to change or cancel a Sauna or Cryotherapy appointment. If you provide less than 2 hours notice, you will lose your booking and sauna/cryotherapy pass for that session. Please note, if you simply do not show up to your appointment, you will also lose your booking and sauna/cryotherapy pass for that session. Bookings are non-refundable however can be rescheduled with appropriate notice.

Please arrive for your treatment 10 -15 minutes before your first session, and 5 -10 minutes before any following sessions. If you arrive late to your appointment and we have another appointment scheduled immediately after you, we may only be able to offer you your remaining time and we retain the right to charge full treatment fee.

BodyMindLife Workshops Cancellation & Refund Policy 

There is no refund or credit for cancellations within 48 hours of the beginning of a workshop for any reason. You can transfer your workshop booking to a friend. 

Guest Teacher Workshops Cancellation & Refund Policy

Guest Teachers may have their own cancellation terms, of which they will advise you separately.

The terms outlined below act as a general rule but our guest teachers reserve the right to charge in addition to these:

  • 10% of the course fee is non-refundable 14 days or more before the beginning of the training or workshop.
  • 50% of the course fee is non-refundable 13 days before the beginning of the training or workshop.
  • There is no refund for cancellations within 48 hours of the beginning of a workshop.
  • If you purchase a pass for multiple workshops and cannot attend part or all of the sessions, no refund is available for the unused portion.

BodyMindLife and/or Guest Teachers reserve the right to cancel any course without notice. In this instance a full refund will be given.

Teacher Training Course Refund & Withdrawal Policy:

  • 10% of the course fee is non-refundable 14 days or more before the beginning of the training.
  • 50% of the course fee is non-refundable 13 days before the beginning of the training.
  • There is no refund or credit for cancellations within 48 hours of the beginning of a workshop. All deposits are non-refundable. 

If a course offered at an off site venue is cancelled, the BodyMindLife cancellation fees outlined above are in addition to any fees outlined by the off site venue.  

BodyMindLife reserves the right to cancel any course without notice. In this instance a full refund will be given.

Transferring to another training

In the event of cancellation from a BodyMindLife teacher training, BodyMindLife may consider transferring fees paid to another BodyMindLife training course within two years of the original course. This is at our discretion and we are under no obligation to do so. For transfers within 14 days of the course 25% of the training fee will be retained as an administration fee.

Replacement of Teacher Training Certification

You can request a replacement on your Teacher Training certification (200 Hour and/or Pilates certificate) if your original certificate has been lost, stolen or damaged. The replacement fee is $25.00.

Conditions for 350/500 hr bundles:

  • Payment Plan is available for 350/500 hr bundles. Must be paid in full before first training starts and is available via credit card payment plan only.
  • 350hr only applies to BML core courses (Art of Alignment, Yoga Therapy, Embodying Philosophy, Practical Teaching, Super Sequencing).
  • 500 BML teacher run trainings + 1 only guest teacher 50 hr module (additional costs may apply)
  • Must register for all trainings at time of purchase
  • Must be completed within 18 months or 2 years for 500hr
  • $100 admin fee to change a course and must be applied for 14 days before course start date.
  • No refunds or credits for incomplete courses

Guest Teacher Training’s

Guest Teachers may have their own cancellation terms, of which they will advise you separately.

The terms outlined below act as a general rule but our guest teachers reserve the right to charge in addition to these:

  • 10% of the course fee is non-refundable two weeks before the beginning of the training or workshop.
  • 50% of the course fee is non-refundable 13 days before the beginning of the training or workshop.
  • There is no refund or credit for cancellations within 48 hours of the beginning of a workshop
  • If you purchase a pass for multiple workshops and cannot attend part or all of the sessions, no refund is available for the unused portion.

BodyMindLife and/or Guest Teachers reserve the right to cancel any course without notice.

In this instance a full refund will be given.

Retreats

Your retreat deposit is non-refundable and non-transferable. Full payment of your retreat is generally required at least 120 days prior to the retreat commencement of the retreat. Some retreats may impose different cancellation fees however unless otherwise stated the cancellation terms are as follows:

  • Your deposit is non-refundable
  • The deposit is your cancellation fee for cancellations outside of 90 days prior to departure
  • Cancellations at or within 90 days 100% of the retreat fee is non-refundable.

BodyMindLife reserves the right to cancel any retreats without notice. In this instance a full refund would be given however BodyMindLife will not be liable for any other costs you have incurred (eg. as air tickets).

VARIATIONS 

We may sometimes add to change our terms and conditions. This includes changing class times, teachers, opening and closing hours, our services and facilities and membership fees. We do not reduce your membership fees or extend passes because of your studio is closed for renovations, a class is cancelled, class time changes and for reduced schedule during public holidays.